In the case of dispute between a client and an agency, or specific agent, in regard to any of these Operating Policies and Procedures, wherein a client brings forward charges against an Agency, or member of an agency, a hearing before the Board shall ensue. No member of the Board shall have any personal, professional or financial connection with the case. Such members will be automatically excused from hearing the dispute. The Board shall be empowered to levy fines against a subscriber for any violation of the Operating Policies and Procedures or for any damages suffered by a client due to negligence or incompetence.